Privacy Policy for Calling CRM

Calling CRM is a private Customer Relationship Management (CRM) and Lead Management tool developed exclusively for internal use by employees of B2infosoft Pvt. Ltd. The app is installed only on company-owned devices, and access is limited to authorized users with valid credentials.

1. Information We Collect

• Call Log Data: With permission (READ_CALL_LOG), we fetch incoming and outgoing call durations. This is used solely to measure employee communication time for internal reporting.
• CRM Data: Employee-entered leads, quotations, follow-ups, and notes.
• Device Information: Non-personal device identifiers used for authentication and usage analytics.

2. Purpose of Data Usage

• Display accurate call durations for customer interactions.
• Show CRM data popups during calls.
• Enable lead updates, follow-ups, and quotation creation directly from calls.
• Analyze employee performance for internal evaluation.

3. Services Used in the App

a. NewCallForegroundService

• Purpose: Detects call state changes and fetches CRM data.
• Service Declaration:

<service
    android:name="com.b2infosoft.service.NewCallForegroundService"
    android:foregroundServiceType="phoneCall"
    android:exported="true" />

b. CallDetailsService (CallScreeningService)

• Purpose: Displays CRM popups during incoming/outgoing calls.
• Service Declaration:

<service
    android:name="com.b2infosoft.service.CallDetailsService"
    android:permission="android.permission.BIND_SCREENING_SERVICE"
    android:exported="true">
    <intent-filter>
        <action android:name="android.telecom.CallScreeningService" />
    </intent-filter>
</service>

4. Permissions Justification

• READ_CALL_LOG — To display call durations essential for CRM context and performance tracking.
• FOREGROUND_SERVICE, FOREGROUND_SERVICE_PHONE_CALL — To run necessary call-related services.
• SYSTEM_ALERT_WINDOW — To display call-related CRM popups.
• BIND_SCREENING_SERVICE — To screen calls for enhanced CRM features.

We do not record calls, read SMS, or access personal media. All permissions are strictly for app functionality.

5. Data Sharing and Disclosure

• We do not share your data with third parties or advertisers.
• Data is accessible only to authorized B2infosoft personnel and is used strictly for internal business purposes.
• Data may be shared to comply with legal obligations if required by law.

6. Data Security

• All sensitive data is encrypted in transit and at rest.
• Access is role-based and controlled by secure authentication.
• Regular monitoring and security updates are in place.

7. Employee Responsibilities

• Keep login credentials secure and confidential.
• Ensure accuracy and compliance of data entered.
• Use the app strictly for work-related purposes.

8. Data Retention and User Rights

We retain data only as long as necessary for business purposes. Employees may request correction or deletion of their data by contacting our IT team.

9. Permissions Transparency

All permissions are clearly disclosed and can be managed from your device settings at any time.

10. Children's Privacy

This app is not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notifications.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: sharwan@b2infosoft.com
Phone: +91-9772946777
Company Name: B2infosoft Pvt. Ltd.